airEkey system: some Statistics

Recent statistics confirm that the airEkey system is the future of hospitality: read the latest data and implement automated check-in for your hotel today.

airEkey System: Some Statistics

The airEkey system, an automated check-in tool that allows hotel, vacation home or B&B guests to enter directly into their room using a home automation solution provided by the hotel, is now the future of hospitality.

In fact, it's a great opportunity for landlords to keep guests in the apartment or room without the need for staff to be physically present to hand over keys on arrival.

With the data at hand, let's take a look at the latest statistics confirming the rise of this technology.

Reduce waiting time

Between 2013 and 2014, the introduction of an automated passport control solution at customs checkpoints reduced wait times by 22 percent at JFK and Newark Liberty.

The same is true for some restaurants that offer self-ordering and payment, with a 2019 study finding that 30% of customers would rather do it themselves than wait in line at the checkout if the two lines are the same length.

According to another survey by PYMTS, 49.4% of retail customers use self-checkout because they think the experience is faster, while 34.7% of retail customers use self-checkout because they have a faster checkout queue. Waiting time is shorter.

These trends can be applied to the hospitality industry, meaning the airEkey system can significantly reduce front desk wait times and improve guest satisfaction

payment speed

In supermarkets, almost all respondents to the Shekel Brainweigh study said that paying quickly would also significantly improve their shopping experience.

That's why they prefer self-checkout, which is faster than regular checkout.

Additionally, a 2019 U.S. study revealed consumer usage and interest in using in-store self-checkout. 59% of 18-34 year olds and 39% of 55-65 year olds said they regularly use self-checkout.

In the travel industry, when guests are in a hurry, they can get frustrated if their only option is to wait in line with other customers. That's why the airEkey system is perfect for them and hotel staff.

Some of the research on consumer preferences for digital payment methods is very interesting.

A 2020 survey by Rapyd found that 60% of consumers plan to use a contactless method like Apple Pay or Google Pay in lieu of cash, which for hosts means guests prefer self-check-in rather than self-service payments. Pay for accommodation. Count on the front desk staff to handle cash.

cross-selling opportunity

In one success story, American fast-food chain Taco Bell saw a 20% increase in average order value after in-app ordering options.

Not only that, but the customization and self-management of their menu options also entice customers to order additional ingredients and dishes.

On the other hand, another study conducted by Oracle noted that fans in stadiums would be happy to spend an extra $20 on food and drinks if they could spend half their time online.

The same trend applies to the hospitality industry, as customers may be more inclined to purchase additional services through a self-service platform than at the reception, thus avoiding queues and taking advantage of the saved waiting time to upgrade.

In this regard, airEkey's self check-in service is a true digital concierge service where guests can purchase and/or book additional services and experiences offered by the hotel, such as excursions, dinners, Breakfast their accommodation, delivery etc.

Automation and accuracy in executing bureaucratic transactions

According to McKinsey, companies can free up most of their time by automating data processing tasks. For example, receptionists spend hours entering personal data, recording payments or compiling various reports.

airEkey's automatic registration allows customers to upload photos and their personal data, as well as other documents required for registration. The platform will automatically send documents to the accommodation portal, calculate taxes and allow the client's presence to be communicated to ISTAT through documents automatically compiled using the collected data. Greatly reduce reception workload.


Now that you've read the latest figures on the enormous opportunity that self-check-in offers hotels, are you wondering how you can improve your business and turnover?