Shipping and Refunds Policy

Processing Time: Orders are processed within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.

Order Confirmation: Once your order is successfully placed, you will receive an email confirmation with the order details. If you do not receive an email, please check your spam folder or contact us for confirmation.

Order Changes: For any assistance with your order, please contact us immediately. We are unable to make changes once the order has shipped.

Address Accuracy: Ensure that you enter the correct shipping address. We are not responsible for non-delivery due to address errors. If an order is returned due to an incorrect address, you will need to provide the correct address and pay the shipping fee for resending.

Eligibility: airEkey offers a 90-day return policy for hardware purchases only. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.

Refund Process: Refunds will cover the full order amount minus shipping/handling fees and a 10% restocking fee. Subscription fees are non-refundable if the product has been working correctly. To request a refund, email us at hello@airekey.com with your serial number(s) and reason for return.

Damaged Orders: If your order arrives damaged, email us immediately at hello@airekey.com with your order number and a photo of the damaged item. We will address these issues on a case-by-case basis and strive to find a satisfactory solution.

Return Notification: You will receive an email once your return is received and inspected. We will notify you whether your refund is approved or rejected. If approved, the refund will be processed and credited to your original payment method within 10 days.